While recently having dinner with a friend, she told me about her experience with a well-known nonprofit where she volunteers. After completing her volunteer responsibility, she returned her supplies to the organization along with a financial contribution. Knowing my friend, I am sure her check was not insignificant. She received her obligatory computer-generated thank you note and that was that. At the end of the year, she waited to receive an appeal from the organization and was prepared to make an additional contribution. But nothing came—no form letter, no year in review, not even an email.
According to the Fundraising Effectiveness Project, donor retention is under 50% and has been declining since 2008.
My friend’s experience is a prime example of how many nonprofits miss opportunities to develop new donors and retain the ones they already have. She believes in the mission of this organization. So much so that she is willing to donate not only her time but also her financial resources to it. And they are letting her slip away due to neglect.
While shoring up and maintaining relationships with core supporters (which should always be priority one – what is your retention rate of current donors?), nonprofits should also continue to look for new donors who can ensure the sustainability of the organization.
Here are four ways to engage new donors:
Donor attrition is real, especially when a nonprofit fails to follow-up with a past volunteer and donor. A sign of potential “donor fatigue” is when an organization says please more often than thank you.
Every gift is important. Smaller donors can be some of the most meaningful stewards of an organization. Nurture those relationships and the dividends could be huge.
Kathy joined Lighthouse Counsel after 20 years as director of development at The Oak Hill School in Davidson County, Tenn., where she led two capital campaigns that raised more than $9 million, directed all volunteer activities, and shepherded the annual fund. Kathy is a regular presenter at national conferences of the Council for Advancement and Support of Education and the National Association of Independent Schools. She received the Circle of Excellence Award from CASE for overall improvement in educational fundraising and is founder of the Nashville Area Development Directors Association.